Contact Hakone TCG

For order questions, include the order number, purchaser email, and a concise description of the issue. For shipping damage or an incorrect item, include clear photos of the product, shipping carton, packing materials, and shipping label.

Never email full payment-card numbers, passwords, government identification, or other unnecessary sensitive information.

Use the subject “Privacy Request” for access, correction, or deletion requests. We may ask for limited information to verify the requester and protect the account.